Australian Consulate-General
Makassar, Indonesia

Services for Australians

The Australian Consulate-General in Makassar provides consular and passport services to Australians in all provinces in Eastern Indonesia, except for West Nusa Tenggara (Lombok and Sumbawa), which is covered by the Australian Consulate-General in Bali.

Visas for Australia

The Australian Consulate-General in Makassar does not process immigration, citizenship or visa applications. Please visit the Visa and Citizenship page from the Australian Embassy in Jakarta for all visa related queries.

Office Hours

The Consulate-General is open from 8:30am to 4.30pm Monday to Friday except for Public Holidays.

Entry to the Consulate-General is by appointment only. You can make an appointment by calling 0411 366 4100 or via [email protected].

After Hours Emergencies

Depending on what you need, your best option may be to contact your family, friends, travel agent, travel insurance provider, employer or airline. Your travel insurer should have a 24-hour emergency number.

Emergency phone numbers

Police: 110/112 (SMS 1717)

Ambulance and rescue services: 118

Firefighting: 113

Medical emergencies: 119

If you're unable to contact the Consulate in a consular emergency, contact the 24-hour Consular Emergency Centre in Canberra on +61 2 6261 3305 from overseas, or 1300 555 135 within Australia.

Our Consular Services

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Consular Services Charter page.

Please visit the Services for Australians Overseas page from the Australian Embassy in Jakarta for more information on consular services.

Passport information is available at


Important changes to Smartraveller are coming. Our new Smartraveller website will be launched in November. It will include a simpler system for getting travel advice updates and a new approach to registration.

Travellers have told us what they want most from Smartraveller is timely travel advice.  We’ve listened, and we’re working on a subscription service that will deliver the latest updates to your inbox and SMS critical alerts in a crisis.

As part of the update we no longer ask Australians to register their travel before departure.  

From November, Smartraveller’s registration system will activate only when there’s a crisis overseas.  

The service we provide to Australians in difficulty overseas is not changing. 

You’re still welcome to register your travel with Smartraveller until November.  

As always, we encourage Australians overseas to stay in touch with friends and family and let them know you’re safe.

If you need immediate assistance, you can call the Consular Emergency Centre on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia.

For more information on the changes, visit

Travel Advice

Conditions can change suddenly. We recommend you:

Contact Information


Australian Consulate General
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Telephone: (0411) 366 4100
Fax: (0411) 3664130
Email: [email protected]
Office hours: Monday to Friday 8:30 - 16.30


Australian Embassy
Jalan Patra Kuningan Raya Kav. 1-4
Jakarta Selatan 12950
Telephone: (021) 2550 5500
Fax: (021) 2550 5677
After hours: (021) 2550 5555
Email: consular.jakarta
Office hours: Monday to Friday 08.00 - 16.00



Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: [email protected] au
Office hours: Monday to Friday 08.00 - 16.00


Australian Consulate-General
Surabaya, Indonesia
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya 60117
Telephone: +62 31 9920 3200
Email: [email protected]
Office hours: Monday to Friday 08.00 - 16.00